Now you can enhance the analysis of yourOpen Surveysusing Artificial Intelligence. This feature allows you to automatically interpret your collaborators' open-ended responses, classifying them according to the tone of their message. This way, you can quickly identify whether comments arepositive, neutral, or negative, saving valuable time in managing workplace climate and culture.
How to access comment analysis?
For this option to be available, your survey must include at least oneParagraph(text response) question. Once the survey is underway and you have received at least one response, follow these steps:
Go to the details of yourOpen Survey.
In the top menu, you will see a new tab enabled called"Comments".
When entering for the first time, click the"Analyze Sentiments"button.
Important note:If you have not yet received responses from participants, the button will appear disabled. The system needs written content to start the analysis process.
Results visualization and management
Once the analysis is run, the platform will present you with a graphical summary showing the distribution of sentiments (quantity and percentage). This will give you an immediate overview of the survey's pulse.
Review by question
Below the summary, you will find a list of the paragraph-type questions. By expanding each one, you can read individual responses along with the label assigned by the AI.
Manual adjustments
We understand that context is key. If you believe the AI classified a response incorrectly, you canmanually change the labeldirectly on the response. This change will be saved permanently and will be reflected both on the platform and in downloadable reports.
Using filters
For deeper analysis, you can use advanced filters. This will allow you to segment comments byDivision, Area, Subareaor by a specific type of sentiment, making it easier to detect conflict hotspots or best practices in certain teams.
Updating with new responses
As more collaborators participate, you will receive an alert in the "Comments" view indicating that there arenew responses pending analysis.
To include them, simply click"Analyze Sentiments"again. The system will process only the new comments; responses you have already reviewed or manually classified will not be changed or recalculated, ensuring your previous work remains intact.
Downloadable report
When downloading the general results report in Excel, you will notice an additional tab called"Paragraph Questions". In this section you will find:
The full text of each response.
An adjacent column with theassigned sentiment(Positive, Neutral, or Negative).
Participant information, as long as the surveyis not anonymous. In the case of anonymous surveys, identifying data (RUT, position, area, etc.) will be omitted to protect privacy.
🤖 This article was translated using artificial intelligence. View original article.