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Why isn't the Servicio al Colaborador module icon visible?

Updated

If the Messenger icon (chat bubble) doesn't appear in Buk, check the following:

  1. Verify active integration in Buk:
    Go toMarketplace > Soluciones Buk > Contracted > Servicio al Colaborador > Configureand check that the following is enteredWorkspace ID.

  2. Check installation in Intercom:
    From Intercom, go toSettings > Channels > Messenger > Install.
    Enable“Enable connection to Messenger”and make sure it appears asInstalled.

  3. Check visibility conditions:
    In Intercom, go toSettings > Channels > Messenger > Web > Show the launcherand check if it's configured for certain users, emails, or filters. Make sure it's visible to collaborators.

📌 If you followed these steps and still don't see the icon, contactSoporte (SAC)or yourProject Managerto review the configuration.

🤖 This article was translated using artificial intelligence. View original article.