Why can't a user see a module they should have access to?

This usually happens if the user's profile does not have the correct permissions configured.

Follow these steps to fix it:

1. Go to Administration > Users and Profiles.

2. Search for the user by name or email and check which profile is assigned.

3. In the "Profiles" tab, find the assigned profile and verify its permissions.

4. Adjust the permissions as appropriate and save the changes.

5. Ask the user to log out and log back in to apply the changes.

Need help?
If the problem persists, contact support with the user's name, the affected module, and a screenshot of the error.

🤖 This article was translated using artificial intelligence. View original article.