The Customer Service team (SAC) may request access to your platform if they have questions or need to validate the function of some modules. The first thing you should keep in mind is that to grant access to a Buk agent, you must have a user ofAdministrator Profile.
- Go to the top bar and click on the question mark"(?)"then on the tab "Buk Analyst Access".
- Enter the email of the Buk agent"SAC", the "duration time"and the"reason" for which you need to grant this access and finally"Create Access to Support"
- Remember to check the "allow database download" box to ensure the necessary permissions.
"Note:We recommend granting a minimum of 4hrs so the access does not expire and the agent can thoroughly review the case to assist you."
- Once the access time has ended, the access user granted to the Buk agent"SAC".
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