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Notification History - Manual

Updated

TheNotification Historyis an exclusive tool for customers with the Buk Pro plan. It allows you to view all notifications sent from the platform in the last few days (3 days for customers with Essential Platform and 30 days for customers with Pro Platform), along with their status and relevant details.

Access and Permissions

  1. To access the Notification History, you need to have the "Notification History" permission set to "Yes" withinSystem >> Notifications.
  2. Click on the gear icon in the upper right corner to access the administration menu.
  3. Select theNotificationsoption.

4. The Notification History table will open.

Table Description

The table displays all notifications sent in the last 3 days. The available columns are:

  • Recipient Name: Person who received the notification.
  • Type: Reason or category of the notification.
  • Status: Current status of the delivery.
  • Module: Area of the platform from which the notification was generated.
  • Date and time sent: Exact moment of delivery.
  • Document number: Identifier related to the recipient of the notification.
  • Delivery status: Shows the latest status reported by the channel (e.g.: Delivered, In progress, Opened).
  • Last update: Shows the timestamp of the last event recorded for that notification in that channel.

The Delivery Status and Last Update columns will behidden by defaultso as not to overload the table, but they can be enabled from thecolumn selectorin the view.

Note:The update of the delivery status may take from minutes to hours.

Coming soon: Channel.Although you will currently find the Channel column, it only contains sent emails. Soon you will see other channels used such as SMS, Teams, Slack, etc.

Notification statuses

Each notification can have one of the following statuses:

  • Processing:The notification is being prepared to be sent.
  • Sent:The notification was accepted to be sent and is on its way to the recipient. There is still no delivery confirmation. For that, select "View details".
    • Note: For now, you will only see additional statuses for emails.
  • Failed:The delivery was not completed successfully.
    • The reasons may be:
      • The recipient does not exist.
      • The destination server rejected the Email and it could not be delivered.
      • The message was discarded and did not reach the recipient.
      • The message was blocked by the provider due to spam or security policies.
      • The message was blocked before being sent because the recipient unsubscribed.
      • The recipient marked this Email as spam and will no longer receive emails from Buk.
      • Provider failure: our messaging provider could not send the email.

View notification details

On the right side of each row in the table, you will find the "View details" option.

By clicking, you can access additional information depending on the delivery channel:

Additional information available:

  • Recipient email
  • Notification subject
  • Does it contain attachments?
    • (Yes/No)
  • You can also view the delivery status details:

Additional statuses available (emails only):

  • Delivered:The notification reached the recipient's email, phone, or device.
  • Opened:  The recipient opened the notification.
  • Clicked:The recipient clicked on a link or button within the notification.

Considerations

  • Only notifications sent in the last 3 days are shown for customers with the Essential platform and 30 days for customers with the Pro Platform

🤖 This article was translated using artificial intelligence. View original article.